a personal or emotional element that technology lacks
一种个人或情感的元素，技术中缺少的 (yi zhong ge ren huo qinggan de yuansu, jishu zhong quexiao de)
"Even with AI, customers still appreciate the human touch in service."
"即使有 AI，客户仍然感激 人类的手 在服务中。" (jishi you AI, kehu rengran ganxié **ren lei de shou** zai fuwu zhong)
to wait for something to improve or happen
Very old or ancient
something that gives encouragement or energy
Try to do better or go beyond your limits.
to catch someone in the act of doing something wrong
to have confidence in someone or something
