to escalate complicated problems to a higher level
эскалация сложных проблем на более высокий уровень (eskalatsiya slozhnykh problem na boleye vysokiy uroven')
"Service reps kick tricky issues up when policy decisions are needed."
"Сотрудники службы поддержки kick tricky issues up, когда требуется принятие политических решений" (sotrudniki sluzhby podderzhki kik triki ishus ap, kogda trebuyetsya prinyatiye politicheskikh resheniy)
to remain loyal to your values or beliefs
to smile widely because of happiness or pride
to reach an agreement after long discussions or negotiations
to save money for future use
to admit that someone deserves praise
to hesitate or make mistakes while doing something
