to record information on paper
紙に情報を記録する (bunkateki na monogatari ya dentou o shomen de kiroku suru)
"Please write down the maintenance request number."
"メンテナンスのリクエスト番号を書き留めてください。" (Kare wa sobo no minwa o kiroku suru koto ni kimemashita.)
both sides must trust each other
very calm and composed
to keep a promise or commitment
to talk too much to someone
to act confidently until you actually feel confident
to be visibly very angry
