Customer Retention
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B2 noun /ˈkʌs.tə.mər rɪˈten.ʃən/

Customer Retention

Meaning
The ability of a company or product to retain its customers over some specified period.
Example
High customer retention increases business sustainability.
C1 verb /tʃæsˈtaɪz/

chastise

Meaning
to criticize or punish severely
Example
The teacher chastised the student for being late.
A2 adjective kɑːm

calm

Meaning
Not showing or feeling nervousness, anger, or other strong emotions; peaceful.
Example
The calm environment supports healing.
C1 noun /ˈsɛntɪˌliːtər/

centiliter

Meaning
A metric unit of capacity equal to one hundredth of a liter.
Example
The recipe calls for 20 centiliters of milk.
B2 adjective /ˈkæθəlɪk/

catholic

Meaning
Including a wide variety; all-embracing; relating to the Roman Catholic Church.
Example
She has catholic tastes in music, enjoying everything from jazz to opera.
C1 adjective /ˈkɜːrsəri/

cursory

Meaning
Hasty and therefore not thorough or detailed.
Example
He gave the report only a cursory glance before the meeting.
C2 noun /ˌkɒntrəpəˈzɪʃən/

contraposition

Meaning
the act of placing two things in opposition for contrast or comparison
Example
The contraposition of the two theories highlighted their differences.
B2 verb /ˈkɒnvɪkt/

convict

Meaning
to find someone guilty of a crime in a court of law
Example
The court convicted him of theft.
C2 noun /ˈkɒliər/

collier

Meaning
a person who works in coal mines or a ship carrying coal
Example
The collier spent long hours underground extracting coal.
B2 adjective /kəˈreɪdʒəs/

Courageous

Meaning
brave; fearless; showing courage in the face of danger
Example
The courageous firefighter rescued the family from the burning building.
B2 adjective /ˈkɒŋ.kriːt/

Concrete

Meaning
solid; real; tangible; actual and specific
Example
We need concrete evidence to support our claims.
C2 noun /ˈkɔːrnɪs/

cornice

Meaning
an ornamental molding around the wall of a room just below the ceiling
Example
The elegant cornice added a classical touch to the living room.
C2 adjective /kəˈpeɪ.ʃəs/

Capacious

Meaning
having a lot of space inside; roomy and spacious
Example
The capacious hall can accommodate five hundred people.
C2 verb /kəˈriːn/

careen

Meaning
To move swiftly and in an uncontrolled way, especially in a specific direction.
Example
The car careened down the slippery road.
B2 adjective kɒnˈtek.stju.əl

contextual

Meaning
Depending on or relating to the circumstances or setting; context-dependent.
Example
Contextual meaning changes depending on usage.
B2 verb /kəmˈpɛl/

compel

Meaning
To force or drive someone to do something.
Example
The law compels citizens to pay taxes.
C1 noun ˌkæl.ɪˈbreɪ.ʃən

calibration

Meaning
The action or process of adjusting or determining the accuracy of measuring instruments.
Example
The accuracy of a scale depends on regular calibration.
C2 noun /ˈkoʊdə/

coda

Meaning
the concluding passage of a piece of music or a literary work
Example
The novel ends with a reflective coda that ties up the themes.
C2 noun /ˈkæθoʊd/

cathode

Meaning
The negative electrode in a device such as a battery or tube, where electrons enter.
Example
The cathode emits electrons in the tube.
B2 adjective /kəmˈpoʊzd/

composed

Meaning
calm and in control of oneself; made up of or formed from
Example
He remained composed even under pressure.
C1 adjective /kəˈnɒnɪkəl/

canonical

Meaning
Conforming to a general rule or accepted standard; officially recognized.
Example
Shakespeare’s works are considered canonical in English literature.
B2 adjective /ˈkɒmɪkəl/

comical

Meaning
Funny in a strange or silly way; amusing.
Example
His comical expressions made everyone laugh.
B2 adverb /ˈtʃiːfli/

chiefly

Meaning
mainly; primarily
Example
The festival is celebrated chiefly by young people.
C2 adjective /kəˈdævərəs/

cadaverous

Meaning
Resembling a corpse; very pale, thin, or bony.
Example
His cadaverous appearance shocked everyone at the party.
C1 verb /ˌkaʊntərˈækt/

counteract

Meaning
to act against something in order to reduce its effect
Example
The medicine helps counteract the side effects of the treatment.
B2 adverb /ˈkæʒ.u.ə.li/

Casually

Meaning
in a relaxed and informal way; without much thought or preparation
Example
He casually mentioned that he was leaving.
B1 adjective, noun /ˈkɔːrpərət/

corporate

Meaning
relating to a corporation or large company; united as a single body
Example
Corporate social responsibility is important for modern businesses.
C2 noun /krɪpˈtɒɡ.rə.fi/

cryptography

Meaning
The practice of securing information through encryption or coding techniques
Example
Modern cryptography ensures secure online transactions.
C1 noun /koʊˈhɪr.əns/

coherence

Meaning
The quality of being logical and consistent; forming a unified whole.
Example
The essay lacked coherence, making it hard to follow.
A2 adjective /ˈsɛntrəl/

central

Meaning
Situated in the middle; of the greatest importance.
Example
Water is central to human survival.
C1 adjective /kəˈθɑːr.tɪk/

cathartic

Meaning
Providing psychological relief through the open expression of strong emotions.
Example
Writing about emotions can be a cathartic experience.
B1 verb /kəmˈpiːt/

compete

Meaning
to try to win or be more successful than others in a contest or activity
Example
Several companies compete for dominance in the market.
C1 verb /kəmˈprɛs/

compress

Meaning
to press or squeeze something so that it becomes smaller
Example
The file was compressed to save storage space.
C2 noun/verb /ˈkɜːrtsi/

curtsy

Meaning
a respectful bow made by women by bending the knees with one foot in front of the other
Example
She gave a quick curtsy before leaving the stage.
B2 noun /kənˈdʒʌŋkʃən/

conjunction

Meaning
a word used to connect clauses or sentences, or to coordinate words
Example
The words 'and' and 'but' are common conjunctions.
A1 verb /kɔːst/

cost

Meaning
to have a price of; to require payment; to cause loss
Example
This book will cost twenty dollars.
B2 noun /kənˈsɛʃən/

concession

Meaning
something that is granted, especially in response to demands; a compromise
Example
The company made several concessions during the negotiations.
B2 noun /kəmˈpoʊnənt/

component

Meaning
a part or element of a larger whole, especially a machine or system
Example
The engine is the most important component of the car.
A2 adjective /ˈsɜːr.tən/

Certain

Meaning
confident and sure; without doubt; definitely true
Example
I am certain that we will succeed.
B1 noun ˈtʃæt.dʒiː.piː.tiː

ChatGPT

Meaning
A language-based artificial intelligence model designed for conversational interactions.
Example
ChatGPT helps users generate human-like text efficiently.
B1 noun /ˈsɪt.ɪ.zənz/

citizens

Meaning
A legally recognized subject or national of a state or commonwealth.
Example
Citizens must follow pollution regulations.
B1 noun /kæˈʃɪər/

Cashier

Meaning
a person who handles payments and transactions in a store or bank
Example
The cashier scanned all the items and calculated the total bill.
C1 noun /ˈkoʊhɔːrts/

cohorts

Meaning
Groups of people who share a common feature or experience.
Example
Researchers compared the health outcomes of different cohorts.
B1 noun /ˈkʌntrisaɪd/

countryside

Meaning
land outside cities and towns; rural areas with farms, fields, and villages
Example
She enjoys the peace and beauty of the countryside.
C1 noun /kəˈθɑːrsɪs/

catharsis

Meaning
The process of releasing strong emotions, providing relief.
Example
Writing in her diary was a form of catharsis for her.
B1 adjective /ˈklæsɪkəl/

classical

Meaning
relating to ancient Greek or Roman culture, or representing traditional excellence in art, music, or literature
Example
She loves listening to classical music while studying.
C1 noun /ˈkɑːrkəs/

carcass

Meaning
the dead body of an animal, especially after being slaughtered
Example
Vultures fed on the carcass left in the field.
C2 adjective /kəmˈbʌstɪbəl/

combustible

Meaning
Capable of catching fire and burning easily.
Example
Dry leaves are highly combustible.
B2 noun /ˈkɒm.ɪt/

Comet

Meaning
a celestial object consisting of ice and dust that develops a tail when approaching the sun
Example
Halley's Comet appears in the sky every 76 years.
C1 adjective /ˈkæn.dɪd/

Candid

Meaning
truthful and straightforward; frank and honest in expression
Example
I appreciate your candid opinion about the project.
B2 noun /koʊˈɔːrdɪˌneɪtər/

coordinator

Meaning
a person who organizes people or activities so that they work well together
Example
The event coordinator managed everything perfectly.
B1 noun /ˌkænsəˈleɪʃən/

cancellation

Meaning
the act of stopping something that was planned or scheduled; the act of nullifying or invalidating something
Example
The airline announced the cancellation of several flights due to bad weather.
B1 noun /kənˈteɪ.nər/

container

Meaning
A receptacle or box used for storage or transportation.
Example
Containers are essential for logistics.
C1 adjective /ˈʃɪvəlrəs/

chivalrous

Meaning
Behaving in a courteous, gallant, and honorable way, especially toward women.
Example
He was chivalrous, always opening doors for others.
C2 noun /ˌkɒnfəˈriː/

conferee

Meaning
a person who takes part in a conference
Example
Each conferee received a badge at the registration desk.
C2 noun /ˈkɒntrətɑː̃/

contretemps

Meaning
an unexpected and unfortunate event or disagreement; a minor dispute
Example
There was a small contretemps between the two colleagues during the meeting.
C1 noun /ˈkɜːrfjuː/

curfew

Meaning
a rule requiring people to stay indoors after a certain time, usually at night
Example
The city imposed a curfew during the unrest.
B2 noun/verb /krɪˈtiːk/

critique

Meaning
A detailed analysis and assessment of something, especially a literary, philosophical, or political theory; to evaluate critically.
Example
The professor asked the students to critique each other's essays.
B2 verb /ˈtʃɛrɪʃ/

cherish

Meaning
To hold something dear, to love and protect, or to keep a hope or memory alive.
Example
She cherishes the memories of her childhood home.
A2 adjective /ˈkeər.fəl/

Careful

Meaning
taking care to avoid potential problems or dangers; cautious; attentive
Example
Be careful when crossing the busy street during rush hour.
C1 noun /ˌkɒndʒʊˈɡeɪʃən/

conjugation

Meaning
the variation of the form of a verb to indicate tense, person, and number
Example
French verbs have complex conjugations.
C2 noun /ˌkæl.sɪ.fɪˈkeɪ.ʃən/

calcification

Meaning
The process of calcium accumulation in soil, making it hard.
Example
Calcification reduces soil permeability and affects crop growth.
C1 noun ˈkəmˌpaʊndɪŋ

compounding

Meaning
The process whereby interest is added to an amount of money and future interest is calculated on the total.
Example
Compounding interest increases the value of investments over time.
B2 noun /ˈkreɪ.dəl/

Cradle

Meaning
a small bed for a baby, especially one that rocks from side to side
Example
The baby sleeps peacefully in the cradle.
A2 noun /ˈkrɪk.ɪt/

Cricket

Meaning
a jumping insect that makes a chirping sound by rubbing its wings together
Example
We could hear crickets chirping in the evening.
B1 verb /ˈkrɪtɪsaɪz/

criticize

Meaning
to express disapproval or find fault with someone or something
Example
The teacher criticized the student's poor handwriting.
B2 adjective /kəmˈpærətɪv/

Comparative

Meaning
involving comparison between two or more things; relative
Example
The study showed comparative results between different teaching methods.
C2 adjective /kənˈtraɪt/

contrite

Meaning
feeling or showing remorse or guilt
Example
She was contrite after realizing her mistake.
C2 verb /kəˈnoʊt/

connote

Meaning
To suggest or imply an additional meaning beyond the literal one.
Example
The word 'youthful' connotes energy and vitality.
C1 noun/verb /kroʊˈʃeɪ/

crochet

Meaning
Needlework made by interlocking loops of thread with a hooked needle; the act of making such items.
Example
She learned how to crochet a scarf for winter.
C1 noun /kɑːrˈtɒɡrəfi/

cartography

Meaning
The science or practice of drawing maps.
Example
She studied cartography at university to learn how to design maps.
B1 adjective /ˈklæsɪk/

classic

Meaning
Judged over a period of time to be of the highest quality and outstanding of its kind.
Example
That movie is a classic example of 90s comedy.
C2 noun /ˈklæpər/

clapper

Meaning
The free-swinging metal piece inside a bell that strikes it to produce sound.
Example
The clapper inside the bell was broken.
C2 adjective /ˈkɒs.ɪ.tɪd/

cosseted

Meaning
pampered, treated with excessive care and attention
Example
The cosseted child always got what he wanted.
B1 adjective /kəˈlɛktɪd/

collected

Meaning
calm and in control of oneself
Example
She remained calm and collected during the crisis.
B2 noun /ˈkɔːr.əs/

Chorus

Meaning
a large organized group of singers; a part of a song that is repeated after each verse
Example
The school chorus performed beautifully at the annual concert.
C2 noun /kəˈpriːs/

caprice

Meaning
a sudden, unpredictable change of mood or behavior
Example
She bought the expensive dress on a caprice.
C2 noun /ˈkɒn.tjʊ.mə.si/

contumacy

Meaning
stubborn refusal to obey authority
Example
His contumacy led to his suspension from the council.
C1 noun /kəˈmoʊʃən/

commotion

Meaning
A state of noisy confusion or disturbance.
Example
The sudden commotion in the market drew everyone's attention.
A2 verb /krɒs/

cross

Meaning
to go from one side to another, or to pass through
Example
We crossed the river using a wooden bridge.
C1 noun /ˈklɛmənsi/

clemency

Meaning
mercy, leniency, or forgiveness shown towards someone
Example
The judge showed clemency and reduced his sentence.
C1 noun /kɑːrˈtɒɡrəfər/

cartographer

Meaning
A person who makes maps.
Example
The cartographer carefully drew the map of the new territory.
C1 verb koʊˈɜrs

coerce

Meaning
To force someone to do something against their will using threats or intimidation.
Example
The manager tried to coerce the employees into working overtime.
C2 verb /kruːn/

croon

Meaning
to sing or hum in a soft, low, and gentle voice
Example
She crooned a lullaby to help the baby fall asleep.
A2 noun /ˈkɑr.pɪt/

Carpet

Meaning
a floor covering made from thick woven fabric
Example
The Persian carpet in the living room was a family heirloom.
B2 adjective /kɔːrs/

coarse

Meaning
Rough in texture or manner; not smooth or refined.
Example
The fabric felt coarse to the touch.
B2 verb /kənˈfaɪd/

confide

Meaning
To tell someone about a secret or private matter while trusting them not to repeat it.
Example
He confided his worries to his best friend.
C2 noun /ˌkɔːrnjuˈkoʊpiə/

cornucopia

Meaning
an abundance or overflowing supply of something
Example
The festival offered a cornucopia of fruits and sweets.
C1 noun /kənˈtɪn.dʒən.si/

contingency

Meaning
A provision for an unforeseen event or circumstance, especially in financial planning.
Example
The company has a contingency plan for economic downturns.
B2 noun /ˈʃeɪndʒ ˈmænɪdʒmənt/

change management

Meaning
The discipline that guides how we prepare, equip and support individuals, teams and organizations in making organizational change.
Example
Change management ensures smooth transitions.
B2 noun /kənˈkʌʃən/

concussion

Meaning
A temporary unconsciousness or shock caused by a blow to the head.
Example
He suffered a concussion after falling from the bike.
C1 adjective /ˌkɒnsɪˈkwɛnʃəl/

consequential

Meaning
Having important or significant consequences; resulting from something.
Example
The meeting was consequential for the future of the project.
C1 adjective, noun /ˈsɛlɪbət/

celibate

Meaning
abstaining from marriage and sexual relations; a person who does so
Example
He chose to remain celibate for religious reasons.
B1 noun /ˈkɑn.træst/

Contrast

Meaning
the state of being strikingly different from something else; comparison showing differences
Example
The contrast between city life and rural life is quite remarkable.
C2 noun /kɒŋk/

Conch

Meaning
a large sea shell that can be used as a horn; the marine mollusk that lives in such a shell
Example
The fisherman blew the conch shell to signal the end of the day.
A2 noun /ˈkær.ət/

Carrot

Meaning
a long pointed orange root vegetable that grows underground
Example
Carrots are rich in vitamin A.
A2 noun /ˈtʃer.i/

Cherry

Meaning
a small round red or black fruit with a hard seed inside
Example
She picked fresh cherries from the tree in her garden.
C2 adjective /ˈtʃɛəri/

chary

Meaning
cautious or wary about doing something
Example
She was chary of investing in the new business venture.
B2 noun /ˈkaʊnsələr/

councillor

Meaning
an elected member of a local council who helps make decisions and represent the community
Example
The councillor spoke to residents about improving local roads.
A2 noun /ˈkæs.əl/

Castle

Meaning
a large fortified building or set of buildings; a fortress
Example
The medieval castle stood majestically on top of the hill.
C2 adjective /ˈsɪlieɪtɪd/

ciliated

Meaning
Having minute hairlike projections (cilia) on the surface of cells or organisms.
Example
The ciliated cells in the respiratory tract help move mucus out of the lungs.
C2 verb /kəˈraʊz/

carouse

Meaning
to drink and enjoy oneself noisily, often with others
Example
They stayed up all night to carouse after the victory.
B2 adjective /kəmˈpækt/

Compact

Meaning
closely and neatly packed together; small and efficiently designed
Example
She bought a compact car that fits easily in small parking spaces.
A2 noun /kɑːrˈtuːn/

cartoon

Meaning
a humorous or animated drawing, especially one in newspapers or television
Example
Children love watching cartoons on TV.
B2 noun kəmˈpet.ɪ.tɪv.nəs

competitiveness

Meaning
The quality of being as good as or better than others of a comparable nature; the ability to compete successfully.
Example
Competitiveness is vital for economic sustainability.
B2 verb, noun /kəˈmjuːt/

commute

Meaning
Verb: to travel regularly between home and work; Noun: the journey to and from work.
Example
He commutes two hours every day to reach his office.
C1 adjective /ˈkɑːr.di.æk/

cardiac

Meaning
Relating to the heart.
Example
The patient was admitted with a cardiac condition.
C1 noun, verb /klɒt/

clot

Meaning
a thick mass of coagulated liquid, especially blood; to form such a mass.
Example
The doctor removed a blood clot from the patient.
B2 noun /koʊˈɪn.sɪ.dəns/

Coincidence

Meaning
a remarkable occurrence of events or circumstances without apparent causal connection; chance happening
Example
It was a strange coincidence that they both wore the same dress to the party.
C1 noun /ˈsɪtəˌdɛl/

citadel

Meaning
A fortress protecting or dominating a city.
Example
The ancient citadel stood guard over the town for centuries.
C1 verb /ˈkrɪstəlaɪz/

crystallize

Meaning
to form crystals; to make an idea or plan clear and definite
Example
Her vague thoughts began to crystallize into a solid plan.
C1 noun /kənˈdəʊləns/

condolence

Meaning
An expression of sympathy, especially on the occasion of death.
Example
She offered her sincere condolence to the grieving family.
C2 verb /ˈkɒsɪt/

cosset

Meaning
to care for and protect in an overindulgent way
Example
The little girl was cosseted by her grandparents.
B1 noun /ˌkɒn.trɪˈbjuː.ʃən/

contribution

Meaning
A gift or payment to a common fund or collection.
Example
His contribution to the project was vital.
B2 noun /ˈkæməˌflɑːʒ/

camouflage

Meaning
the act of hiding or disguising something by making it blend with its surroundings
Example
The soldiers used camouflage to hide from the enemy.
B2 noun /kənˈspɪrəsi/

conspiracy

Meaning
A secret plan by a group to do something unlawful or harmful.
Example
The police uncovered a conspiracy to overthrow the government.
C2 adjective /tʃeɪst/

Chaste

Meaning
pure and morally good; abstaining from sexual activity
Example
She lived a chaste and virtuous life.
B2 verb /kloʊð/

clothe

Meaning
to put clothes on; to dress; to provide with clothing
Example
She clothed the baby in warm garments.
B2 noun kjuːz

cues

Meaning
Signals or hints from conversation or environment that help understanding
Example
Facial expressions provide cues about a person's emotions.
C1 noun /ˈkɒl.ə.bəʊn/

Collar-bone

Meaning
either of the pair of bones joining the breastbone to the shoulder blades; clavicle
Example
He broke his collar-bone in the accident.
B2 noun /kəˈdɛt/

cadet

Meaning
A young trainee in the armed forces, police, or other organization.
Example
The cadet marched proudly in the parade.